Maharana Pratap Hospital

Privacy Policy

Welcome to Maharana Pratap Hospital (MPH). Visitors to this website are bound by the following terms and conditions ("Terms"), so please read them carefully before continuing to use this site. If you do not agree with any of these terms, please do not use this website.

This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website and healthcare services.

Disclaimer of Warranties, Inaccuracies or Errors

Although Maharana Pratap Hospital (MPH Hospital) strives to ensure that all information and recommendations, whether in relation to products, services, offerings, or otherwise ("Information"), provided as part of this website are correct at the time of publication, MPH Hospital makes no representations or warranties regarding the completeness, accuracy, or reliability of such Information.
Information is supplied on the condition that users will independently determine its suitability for their intended purposes before relying upon it or making decisions based upon it. MPH Hospital, its officers, employees, and agents shall not be liable for any loss, damage, or expense arising from access to, use of, or reliance on this website, its Information, or any linked website.
Nothing contained on this website shall be construed as a recommendation to use any service, product, process, equipment, or formulation that may conflict with any patent or legal restriction. MPH Hospital makes no representation or warranty, express or implied, that such use will not infringe upon any patent or third-party right.
Medical records generated electronically are provided solely for convenience. Such records may be incomplete and subject to updates. Patients are advised to obtain signed copies of final reports directly from MPH Hospital. Electronic medical records should not be considered a substitute for professional medical advice, diagnosis, or treatment.
Changes in Privacy Policy - MPH Hospital reserves the right to amend its Privacy Policy and Security Policy from time to time. Any revisions shall become effective immediately upon publication on this website. Continued use of this website constitutes acceptance of any such modifications.

Availability

MPH Hospital operates this website from India. Users accessing the website from outside India are solely responsible for compliance with all applicable local laws and regulations.
This website may contain links to third-party websites that are not owned, controlled, or maintained by MPH Hospital. Such links are provided solely for convenience and do not imply endorsement of any third-party content, products, or services. MPH Hospital assumes no responsibility or liability for any third-party websites or their content.

Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any dispute arising out of or related to the use of this website shall be subject to the exclusive jurisdiction of the courts of Indore, Madhya Pradesh, India.

Information shared

To provide healthcare and related services, MPH Hospital may collect the following information:

Contact information such as email address and mobile number.
Demographic information such as gender, date of birth, and postal code.
Appointment history and service usage details.
Medical information including medical history, diagnostic reports, prescriptions, and treatment records.
Insurance information including insurance provider and plan details.
Other information voluntarily provided by users.

MPH Hospital respects your privacy and shall disclose personal information only when required by law, governmental authority, court order, or where necessary to protect rights, prevent fraud, ensure safety, or enforce legal obligations.

Cookies

This website may use cookies to improve user experience and website functionality. Cookies help recognize returning visitors and provide analytical information regarding website usage. Users may disable cookies through their browser settings if preferred.

Data Retention and Deletion

MPH Hospital retains personal information only as long as necessary to fulfill healthcare, legal, and regulatory requirements.

Your Rights

Users may request access, correction, or deletion of personal data, subject to applicable medical record retention laws.
To request deletion of personal information, please contact:
Email: support@maharanaprataphospital.in
Certain information may be retained where required by law or for legitimate healthcare, audit, or compliance purposes.

Terms & Conditions for Payment Services

Electronic Communication

You agree, understand and confirm that the credit card details provided by you for availing of services on www.maharanaprataphospital.in will be correct and accurate and you shall not use the credit card which is not lawfully owned by you.

Suspension Due to Non-Compliance

MPH Hospital shall not be liable for failed transactions resulting from:

Incorrect patient or payment information.
Insufficient account balance or credit limit.
Technical failures beyond the hospital's control.
Force majeure events including fire, flood, network outages, or external interference.
Violation of website terms and conditions.

Stop Payment Requests

For payment disputes or stop-payment requests involving credit cards, users must contact their card issuer directly.

Password and Security

Users are responsible for maintaining the confidentiality of passwords, OTPs, and account credentials. MPH Hospital shall not be liable for unauthorized transactions resulting from disclosure of login credentials.

Mobile Application Policy

This policy applies to all mobile applications developed and operated by MPH Hospital.

1. Data Access and Permissions

Our application may request access to certain device features. We access such data only while the application is actively in use and solely for the purposes described below.

Camera Access: For uploading medical reports, prescriptions, and documents.
Location Access: For locating hospital facilities and providing location-based services.

2. Push Notifications

The application may send appointment reminders, health updates, service notifications, and promotional communications. Users may disable notifications through application or device settings.

3. Third-Party Services

MPH Hospital may use trusted third-party service providers for hosting, analytics, notifications, and application performance monitoring. Such providers may process limited technical information necessary to deliver these services.

4. Data Security

MPH Hospital employs appropriate technical and organizational measures to protect personal information. Sensitive information is transmitted using secure encryption protocols and stored on protected systems with restricted access.

5. Data Retention and Deletion

For information regarding data retention policies and your rights to request deletion of your personal data, please refer to the “Data Retention and Deletion” section of this Privacy Policy.