Terms & Conditions – Hospital Services
Terms & Conditions
1. General Agreement
By registering, visiting, or receiving treatment at our hospital, the patient and/or attendant agrees to abide by all hospital rules, policies, and procedures.
2. Registration & Identity
- All patients must complete registration before consultation or admission.
- Valid government-issued ID may be required.
- Providing accurate personal and medical information is mandatory.
3. Consultation & Treatment
- Doctors’ consultation is based on availability and scheduling.
- Treatment plans are decided solely by the treating physician.
- The hospital does not guarantee specific outcomes of any treatment or procedure.
4. Emergency Cases
- Emergency patients will be prioritized based on medical severity.
- Hospital reserves the right to shift patients to appropriate departments or ICU if required.
5. Fees & Payments
- All consultation, investigation, procedure, and admission charges must be paid as per hospital tariff.
- Advance payment may be required for admission or procedures.
- No reports, discharge summary, or medical records will be issued without clearance of dues.
- Payments once made are generally non-refundable unless specified by hospital policy.
6. Admission & Stay (IPD)
- Admission is subject to bed availability.
- Patients must follow ward discipline and hospital rules.
- Attendants must restrict themselves to allowed visiting areas and timings.
- Hospital is not responsible for loss of personal belongings.
7. Medical Records & Privacy
- Patient records are confidential and will only be shared with authorized persons.
- Hospital may use anonymized data for medical, legal, or academic purposes.
8. Consent for Treatment
- Written or verbal consent may be required before procedures, surgeries, or investigations.
- In case of unconscious or critical patients, consent from next of kin will be considered.
9. Discharge Policy
- Discharge is authorized only by the treating doctor.
- Patients discharged against medical advice (DAMA) will be responsible for all consequences.
10. Attendant Responsibilities
- Attendants must behave respectfully with staff and other patients.
- Any misconduct, violence, or abuse may lead to removal from hospital premises.
11. Limitation of Liability
- Hospital is not liable for delays due to unforeseen circumstances (emergency cases, strikes, technical issues, etc.).
- Medical risks and complications inherent to treatment are explained by the doctor prior to procedures.
12. Legal Compliance
- All hospital operations comply with applicable local health laws and regulations.
- Any disputes shall be subject to jurisdiction of local courts.
13. Amendments
- Hospital reserves the right to update these terms at any time without prior notice.